Bob Ruediger

Senior UX Researcher & Strategist

I lead community-engaged research and CX strategy for public agencies, transit authorities, and mission-driven organizations. I specialize in translating what people actually experience into decisions that change how systems work.

View Work Résumé

Selected Work

Civic Tech CX Research Service Design

Utah's First Community-Informed Transit CX Plan

8 months, 25 community sites, 18 interviews, 2,000+ resident surveys. Board-adopted. First-time integration of rider voice into agency planning at UTA.

Civic Tech Product Design GIS

GIS Platform Cutting Invasive Species Reporting Errors by 80%

Sole researcher and designer for a federal agency, replacing paper-based workflows with a GIS-based responsive web application.

E-Commerce UX Research

E-Commerce Redesign Exceeding Q1 Sales Goals by 300%

End-to-end research and design for a hockey accessories brand, growing web traffic by 847% and driving production cost reductions through design thinking.

Mobile App Product Design

Television Show Companion App for 24/7 Live Feed Fans

Improving the experience of dedicated Big Brother viewers navigating live feed action across multiple simultaneous streams.

E-Commerce UX Research UI Design

Ordering Portal Simplifying a Complex Custom Product Experience

Designed an end-to-end custom product configuration and ordering portal for a specialty hockey equipment manufacturer.

Design Sprint Mobile App

Food Waste Reduction App Designed in a 4-Day Sprint

A novel mobile experience providing cost-effective and delicious alternatives to wasting food, designed and prototyped in one week.